Customer Service Supervisor (King Of Prussia Mall)

Assist Chump Account Mgr. managing 35 employees, allowance agenda program, accommodate outstanding chump service.
Min. 2 years authoritative acquaintance in retail or chump service. Strong administration & advice skills. Must be able to plan weekends and evenings.

Send resume & bacon history to: rhart@kravcosimon.com


PURPOSE OF JOB:
This position will abetment the Chump Account Manager in managing the chump account program. Serves as sales abettor and an advice antecedent accouterment assorted casework to barter and tenants.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Standards
• Insure the accomplished akin of Chump Account is getting offered at all 3 chump account booths, at the greeter locations and during all added chump account initiatives.
• Work to access chump account to a top standard.
• Handle chump issues and apropos in a able address and chase up to accompany to a satisfactory conclusion.
• Along with the Customer Service Manager, act as a absolute communication amid tenants and/or barter and Capital Administration team.
• Ensures agents maintains able actualization at all times and adheres to dress code.
• Participates in hiring and assists in developing training and motivational programs for Customer Services Representatives and Greeter program.
• Assists in the business of the centermost to tenants as able-bodied as barter with the apprehension of convalescent guests and addressee acumen of the center.
• Maintains a acceptable affinity with capital agents and home appointment and provides acknowledgment apropos key areas.

Greeter Program
• Insure busiest on acreage directories accept greeters at adapted times. Agents greeters area appropriate.

Gift Agenda Program
• Along with the Customer Service Manager baby-sit the administration of the allowance agenda affairs on a circadian basis, insuring all behavior and procedures are followed.
• Identify and boldness chump apropos apropos the allowance card.
• Communicate new artefact and account opportunities, information, or acknowledgment aggregate through barter to the Chump Account Manager.

Customer Account Booth
• Accountable for circadian finances, afterward all banknote administration procedures and policies, for allowance agenda sales while application chump account booth.
• Responsible for apery King of Prussia Mall and Kravco Simon Company to barter by accouterment top quality, able service.

REQUIRED SKILLS:
• Demonstrate able chump account abilities for alternation with customers, tenants, and co-workers.
• Possess accomplished time administration skills.
• Ability to multi assignment beneath pressure, prioritize, and authenticate initiative.
• Possess able interpersonal and communications skills.
• Ability to accept able-bodied and use able battle resolution skills.

JOB REQUIREMENTS:
• Must be accessible Sundays and Monday during the day as able-bodied as Friday and Saturday evenings.
• Five years of chump account experience. Gift Card acquaintance a plus.
• Basic ability of active a annals and computer.
• One to two years of authoritative experience. May administer up to 15 employees, accretion during anniversary time.
WORK ENVIRONMENT:
The Chump Account Supervisor works carefully with and beneath the administration of the Chump Account Manager. He/she is in connected acquaintance with capital cadre and have to alike efforts with housekeeping and/or aliment cadre if contacted at the berth or by radio. The Assistant Chump Account Manager has all-encompassing addressee acquaintance as able-bodied as chump alternation and have to handle himself/herself in the absolute able manner. He/she interacts with the accessible if answering blast calls and in being while alive in the booths.
OTHER JOB SPECIFICATIONS:
This description has been developed to accommodate the employee and administration with a basal description of the responsibilities of the position. It is not advised to be all inclusive. Administration affluence the appropriate to crave added duties to be performed which, in its sole judgment, are or become the albatross of the accessory with this job title. Administration aswell affluence the appropriate to change from time to time specifics which are abundant in this description, or to annihilate the position entirely.